Frequently Asked Questions

Wiggletot™

Return Policy

If for some reason you are not happy with your Wiggletot, please return it unused, in its original packaging with your receipt within 14 days of the purchase date for a full refund. We will credit your credit card for the full purchase price, but we cannot refund the shipping and handling charges. Please also keep the tracking number available.

Is the Wiggletot™ Diaper Changer chemically treated with flame retardant chemicals?

No. The fabric and garments are not chemically treated.

Does the Wiggletot™ Diaper Changer meet the Consumer Product Safety Commission (CPSC)?

YES. Our products meet the requirement mandated by the CPSC Standard for Flammability of Clothing and Textiles under the Flammable Fabrics Act.

Why is the vest detachable?

Offering different ways to secure baby depending on their mood is a beneficial feature of Wiggletot. Plus, a dectachable vest  eliminates resistance in securing a fussy baby to a changing pad.

Will the Wiggletot ™Diaper Changer fit my baby?

The Wiggletot Diaper Changer is intended for a 16 to 28 lb baby.

How does the Wiggletot™ Diaper Changer make changing a baby’s diaper easier and more relaxing?

Wiggletot’s vest will stop the baby from turning over and the attachable toys will entertain and distract the baby during the change. The toys are extremely helpful in distracting the baby from realizing that he is pressed against a soiled diaper.

Can I still use the Wiggletot™changing pad when I am not diapering my baby?

Yes, you can still use the diaper changer to clothe or dry your baby after a bath. Remove the detachable vest and close the flap of the changing pad so the hook and loop fastener doesn’t touch the baby’s skin or garments.

When should I start using the Wiggletot™ Diaper Changer on baby?

The Wiggletot Diaper Changer should be used when a baby begins to have self-movement which occurs in infants between 5 to 6 months of age.

How do I use the Wiggletot™ Diaper Changer?

Put the changing pad cover over the changing pad. Lift the flap on the changing pad and place the vest over the Velcro on the changing pad cover. Slip the baby’s arms into the vest laying it down; close the vest and begin diaper changing. Alternatively, detach the vest and slip the baby’s arms into it while he or she is upright and close the vest. Lay the baby down and begin diaper changing.

I am ordering a gift that will be shipped to an address other than my own. Will I still receive a copy of the invoice?

When you place an order on our website and include your email address, you will receive an order confirmation and a shipping confirmation that shows the details of your order. However, you will not receive a copy of the packing invoice. If you would like a copy of your invoice, you can email us at customer.service@stage.designboxpro.com/wiggletot® or call us at (1-917-751-8358).  Once your order has shipped, we can fax or mail your invoice to you.

When will my order ship?

Most of the items listed on our site are available in our Fulfillment Centers. Our goal is to deliver your package within the expected shipping timeframes.

Why do I need to enter my e-mail address?

An e-mail address is requested so that after you successfully place your order, you receive an order confirmation with your order details and order number. Once your order ships, you will receive a 2nd email detailing your tracking information. Wiggletot does not sell or share our customer's information with any 3rd parties.

How do I get a copy of my invoice?

Invoices are enclosed within the package. Once your order has shipped and you wish to obtain a copy of your invoice, please feel free to email us at customerservice@wiggletot.com or call us at (917) 751-8358. We will be more than happy to send you a copy of your invoice.

Why was I charged sales tax?

We are required by law to charge applicable sales tax on products shipped to those jurisdictions that levy such a tax. In certain states, we are also required to charge tax on shipping charges.

Forms of payment for online purchases

We gladly accept Visa®, Master Card®, American Express®, Discover®  and Debit cards with the Visa® logo.